Video Consultation Recording Policy

No recording

Video consultations are not recorded. Audio and video streams may pass transiently through technical infrastructure to establish and transmit the live connection, but the app does not create a permanent audio or video file. If a separate recording feature is introduced later, it will not be enabled until the purpose, retention, access, and explicit-consent requirements have been completed.

Session data and party responsibilities

• Appointment time, attendance state, session identifier, connection quality, security, and error logs may be retained for a limited period for service and dispute management.
• The user and physician must not make a screen, audio, or video recording without informing the other party and anyone present as required by applicable law.
• Suspected unauthorized recording or disclosure may be reported to [email protected]. Access restrictions and legal-notification procedures may apply depending on the incident.